Positives of My Organisation

Communication at Aqua sauna is a positive side to the organisation and on how each memeber of staff at all levels work together. 

 At Centre Parcs / Aqua Sauna the communication between different levels of staff from the manager to the supervisor, then to the general staff. At Aqua Sauna there is a morning briefing to prepare them for the rest of the day. This is where the manager and the supervisor appoint the general staff specific jobs and what massage rooms they will be working to give different treatments. The different members of staff are qualifies in different types of massage therefore the manager has to make sure they assign the right treatments to the qualified members of staff. (2004) Graham et al “We describe specific clinical experience in the application of briefings, properties of high reliability care.”

 This quote relates to the briefings that occur in the workplace and by the briefings taking place it gives the customer a high level of care. A briefing also takes place in the afternoon after their shift has finished this round’s off the day and briefs the staff on what went well and what needs to be improved for the future. The briefing also gives them feedback from what their client has said about them and their level of care and effectiveness of the massage. The clients are asked to fill in a questionnaire on their masseur and to hand it in at reception this is then where the manger collects them from at the end of the day and shares the feedback with each member of staff. This gives the staff praise where earned and criticism to work on.